Act while context is fresh
Table and restaurant are stored with the comment.
Guest feedback
Hear What Guests Really Think — Before It's Too Late
A rating and a written comment, tied to the table and outlet. This is service recovery, not another anonymous survey form.
Guest rating: 1–5, then continue — the same step they use at the table.
Feedback → Action
Guests scan, rate 1–5, and leave a required comment. Staff see the outlet and table so they know where to recover the experience.
-
1
QR-based
The table token identifies the restaurant and table.
-
2
Rating and comment
A score plus written feedback (optional guest name).
-
3
Team alert
In-app bell and live toast for Hotel Admins, F&B or Front Office managers in scope, and the assigned Outlet Manager.
-
4
Visibility and trends
Read comments in the dashboard and watch negative-feedback volume on analytics.
What teams can do with it
Stay in the product
Routine guest alerts are the in-app bell and a live toast while the team is signed in.
Dashboard history
Open the same visit later in Reviews and Feedback, with outlet and table still attached.
Hotel and restaurant examples
The same flow works for a hotel restaurant or a standalone dine-in outlet under the hotel tenant.
The guest writes; the team is notified
Rating emojis, then continue. The comment is written on the next step.
Feedback questions
Who is notified when a guest writes privately?
Hotel Admins of that hotel, the Outlet Manager assigned to that outlet, and department managers whose service line covers that outlet type (F&B Manager for restaurants and in-room dining; Front Office Manager for front office).
What does the guest submit?
A 1–5 rating, a written comment, and an optional name.
Will every comment email the team?
No. Routine alerts are the in-app bell plus a live toast. Email is used for account messages such as invitations and password reset.
How many notifications does one visit create?
One bell item. Rating-only is stored as a review event. Rating then private comment is stored as feedback, not two competing alerts.
Where do we read past comments?
In the staff app Reviews and Feedback lists, scoped to the hotel or the assigned outlet. Analytics also shows negative-feedback volume, rating distribution, and recent trends.