Staff on the Live orders board. Order Captains are a board-only role for one outlet and can enable loud new-order alerts. Hotel Admin, F&B, and Outlet Managers can also operate the board and browse 30-day history.

Can guests customize dishes?

Yes. Optional option groups support free or paid add-ons, including nested choices (for example eggs → cooking → doneness). The server prices the selection and snapshots it on the order.

What about set menus or Front Office?

Self-Ordering works on hosted à la carte menus for restaurant and in-room dining outlets. Set menus stay browse-only. Front Office outlets cannot enable ordering.

Self-ordering

Order from the same QR that opens your menu.

When Self-Ordering is on, guests browse your branded à la carte menu, customize dishes, and place an order with table or room context already attached. Your team runs Live orders — not a second POS.

Request a demo See the full journey

Guest journey

Scan. Add. Place. Track.

No app download. The ordering session is separate from the QR — so context stays useful without treating the sticker as a password.

Scan

Open the hosted menu from the table or room QR.

Browse & add

Pick items, sizes, and nested customizations when you offer them.

Checkout sheet

One compact cart — even across multiple menus at the same outlet.

Place

Pay-at-door in restaurants; room charge or pay-at-door in in-room dining.

Track

Active orders stay visible on the menu with a clear status stepper.

Live orders

The guest sees a menu. Your team sees the ticket.

Fullscreen desktop Live orders board for the outlet. Order Captains get a board-only role with optional loud new-order alerts. Managers keep 30-day history.

New

Order #42 · Atrium Lounge

Table 1 · pay at door · card

Sea bass · Medium · No butter +12

Truffle fries

Note: extra lemon on the side

Placed Advance → Cooking

Restaurants & rooms

The right fulfillment for each outlet type.

Active orders stay visible on the menu with a clear status stepper.

Restaurants

Table service + pay at door

Orders always fulfill to the table
Cash or card cues — GuestVoice never charges the guest
Order Captain alerts for the floor

In-room dining

Delivery or collection

Room charge and/or pay-at-door methods you enable
Reservation name on checkout for PMS verification
Optional room-service phone on the guest menu

Built for operations

The details teams actually need.

Active orders stay visible on the menu with a clear status stepper.

Cross-menu cart

One session cart can span multiple à la carte menus at the same outlet and currency.

Dish customizations

Option groups with free or paid choices, including nested branches up to three levels deep.

Server-side pricing

Totals are priced on the server and snapshotted — guests cannot invent line prices.

Hotel entitlement

Paid hotel add-on, then Hotel Admin activates per outlet. Front Office cannot order.

Order Captain

Least-privilege Live orders access for one outlet — no menus, tables, or history.

Honest boundaries

Not a POS. No guest card capture. Set menus stay browse-only.

FAQ

Good questions. Clear answers.

A few useful details before you bring GuestVoice to your team.

No. GuestVoice never captures guest card payments. It takes the order with table or room context and shows payment cues (pay-at-door or room charge for in-room dining) for your team to settle elsewhere.

See GuestVoice in your operation

Let’s make the next guest conversation useful.

Tell us a little about your hotel or restaurant. We’ll show you menus, self-ordering, alerts, and insights together.

Walk through your guest journey

See menus, self-ordering, and Live orders

Leave with a clear next step